Scale your technical support with AI

Scale technical support with AI

Convert manuals into interactive AI guides that help customers solve problems instantly, eliminating training costs and turnover while scaling your support capacity 3x without hiring specialists.

Towwer is the platform where service companies and manufacturers convert equipment manuals into AI-powered troubleshooting guides that reduce technical service costs by 60%
Towwer is the platform where service companies and manufacturers convert equipment manuals into AI-powered troubleshooting guides that reduce technical service costs by 60%
Towwer is the platform where service companies and manufacturers convert equipment manuals into AI-powered troubleshooting guides that reduce technical service costs by 60%

Fully automate your first point of contact with AI.

Self-service help desk for customers 24/7

Give customers instant expert-level troubleshooting 24/7. AI voice guides eliminate the need for round-the-clock support staff or costly outsourcing.

Smart escalation when needed

AI handles first-line support automatically, escalating only complex cases to your technical service team while maintaining your service quality.

Seamless escalation management

For complex issues requiring your technical service team, customers receive automated updates and track repair progress in real-time.

Build once. Scale without limits.

Train guides once, eliminate ongoing training costs

Create diagnostic workflows that retain perfect knowledge forever. Eliminate training periods, turnover costs, and inconsistent support quality.

Superior knowledge consistency

Your AI guides know every product detail, delivering expert-level support that surpasses first-line support agents. Consistent answers, every time.

Real-time support analytics

Turn every troubleshooting session into valuable data. Understand equipment failure patterns, enhance your service offerings, and help customers prevent costly downtime.

Built for technical service teams across industries

  • Medical

  • Networking & Telecom

  • Retail & Restaurant

  • Printing & Imaging

  • Industrial Manufacturing

  • Security & Access

  • Transportation & Mobility

  • Energy

  • Consumer Electronics

Technical service providers

Resolve technical issues faster and scale your support capacity with confidence.

Equipment &
device manufacturers

Deliver consistent support worldwide and protect your product reputation.

Technical service providers

Resolve technical issues faster and scale your support capacity with confidence.

Equipment &
device manufacturers

Deliver consistent support worldwide and protect your product reputation.

Scale technical support without limits.

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